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Client Bill of Rights

As a client of ABS Inc. & Dr. Jovan Walker, you have the right to:

  • Ongoing monitoring and regular reviews of your financial plans, accounts, investments, insurance policies, and applicable legal and tax documents.
  • Have your calls and emails returned promptly within 24 hrs.
  • Receive accurate and timely statements of your account and reviews yearly.
  • Have complicated financial concepts explained in simple English.
  • Have any error acknowledged and corrected without delay.
  • Never receive a recommendation that has not been thoroughly investigated in advance.
  • Be treated with the utmost respect and integrity at all times.
  • Receive honest advice and feedback even if it’s hard to hear.
  • More than just a business relationship; a genuine personal relationship that takes your circumstances, values and goals into consideration at all times.
  • Trust that your financial agent/consultant is knowledgeable and up-to-speed with important developments that have the potential to impact you.
  • Be fully informed about all strategic decisions regarding your accounts.
  • Have your privacy carefully guarded, and to never have your personal information shared with someone who is not entitled to it.

As a client of ABS Inc. & Dr. Jovan Walker, your responsibilities are:

  • Fully disclose accurate information about your financial status and investment objectives, including goals, risk tolerance and other pertinent details.
  • Never go missing in action and respond/return all communication attempts via phone, email, or text.
  • Ensure you understand and are comfortable with all strategies, investments, risks, costs and fees associated with your accounts.
  • Immediately notify us of any changes in your financial situation, and of major life-events such as divorce, loss of a loved one, loss of a job, or other significant occurrence.
  • Be honest with your advisor about any accounts or investments you have with another firm, or that you personally manage.
  • Read all sales literature and prospectuses provided to you.
  • Keep yourself informed about important financial issues and discuss these with your advisor.
  • Let us know if we fail to meet your expectations in any way, or if you don’t understand or agree with any actions we take.

If your wealth and retirement plan doesn't stack up, speak to me for a free second opinion.

 
 

Enjoy a free Pharmacy Discount Card courtesy of Dr. Jovan Walker!

 
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